Privacy Policy

Plain Signal LLC ("Plain Signal," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an account or register for our Services
• Make a purchase or subscription
• Contact us for support or inquiries
• Subscribe to newsletters or marketing communications
• Participate in surveys, contests, or promotions
• Provide feedback or interact with our Services

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Payment information (processed securely through third-party payment processors)
• Company or organization information
• Communications and correspondence with us
• Any other information you choose to provide

Information Collected Automatically

When you access or use our Services, we automatically collect certain information, including:

• Usage data (pages visited, features used, time spent, click patterns)
• Referral sources and search terms
• Log data and technical diagnostics

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can control cookie preferences through your browser settings, though disabling cookies may limit some functionality of our Services.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and managing your account
• Communicating with you about your account, transactions, and Service updates
• Responding to your inquiries and providing customer support
• Sending marketing communications (with your consent where required)
• Personalizing your experience and delivering relevant content
• Analyzing usage patterns to improve our Services
• Detecting, preventing, and addressing technical issues and security threats
• Enforcing our terms of service and protecting our legal rights
• Complying with legal obligations and regulatory requirements

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who perform services on our behalf, such as payment processing, data hosting, email delivery, customer support, and analytics. These providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain appropriate security measures.

Business Transfers

If Plain Signal is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Legal Requirements

We may disclose your information when required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, or legal requests)
• Requests from government or law enforcement authorities
• Protection of our rights, property, or safety, or that of our users or the public
• Investigation of potential violations of our terms of service

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal, regulatory, accounting, or reporting requirements
• Whether we can achieve those purposes through other means

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

5. Data Security

We implement appropriate technical, administrative, and organizational security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Secure data storage and backup procedures
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You may request access to the personal information we hold about you and, in some cases, request a copy in a portable format.

Correction and Updates

You have the right to correct or update inaccurate or incomplete personal information. You can update most information directly through your account settings.

Deletion

You may request deletion of your personal information, subject to certain legal exceptions (such as legal obligations to retain certain records).

Objection and Restriction

You may object to or request restriction of certain processing of your information, including for direct marketing purposes.

Marketing Communications

You can opt out of receiving marketing emails by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account or use of our Services.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law.

7. International Data Transfers

Plain Signal is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. These countries may have data protection laws that differ from those of your country.

By using our Services, you consent to the transfer of your information to the United States and other countries. We take appropriate measures to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by Plain Signal. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing them with your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this Privacy Policy
• Posting the updated policy on our website
• Sending you an email notification (for significant changes)

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Plain Signal LLC
Email: support@plainsignal.io

We will respond to your inquiry within a reasonable timeframe as required by applicable law.